At STLCreators (“we”, “us”, or “our”), accessible from stlcreators.com, the privacy of our visitors and members is a top priority. This Privacy Policy documents the types of personal information that is collected and recorded by STLCreators and how we use it, particularly concerning our digital 3D model subscription services.
1. Information We Collect
When you visit our site or register for a membership to access our STL file library, we collect several different types of information for various purposes:
- Account and Membership Information: When you register for a subscription using Paid Memberships Pro, we collect your name, email address, username, password, and membership level.
- Billing and Payment Information: To process your subscription, we collect billing details. Please note: STLCreators does not store your full credit card numbers. Payment processing is handled securely by our third-party payment gateways (e.g., [Insert Stripe/PayPal/etc.]), and we only retain transaction records, order IDs, and billing addresses necessary for accounting and account management.
- Usage Data: We automatically collect information on how the website is accessed and used. This may include your IP address, browser type, pages visited, the time and date of your visit, and the STL files you download.
2. How We Use Your Information
We use the collected data for the following purposes:
- To Provide and Maintain Our Service: To manage your account, verify your Paid Memberships Pro subscription tier, and grant you access to the appropriate 3D model files.
- To Process Transactions: To manage billing cycles, upgrades, downgrades, and cancellations of your membership.
- To Communicate with You: To send administrative emails regarding your account, password resets, payment receipts, and updates to our digital library or terms of service.
- To Improve Our Website: To understand how our community interacts with the site so we can improve navigation, file hosting, and user experience.
3. Cookies and Tracking Technologies
STLCreators uses cookies and similar tracking technologies to track activity on our website and hold certain information.
- Membership Cookies: Our membership system (Paid Memberships Pro) strictly requires the use of cookies to function. These cookies are used to verify your identity, remember your login session, and ensure you have the correct permissions to download files within your membership tier.
- Analytics Cookies: We may use analytics tools to monitor website traffic and user behavior to optimize our catalog of models.
You can instruct your browser to refuse all cookies; however, if you do not accept cookies, you will not be able to log in or access the members-only STL library.
4. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share your data with trusted third-party service providers only to the extent necessary to operate our business:
- Payment Processors: To securely handle subscription charges.
- Hosting and Infrastructure: To maintain our website and store our digital files.
We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Active members will have their data retained for the lifetime of their account. If you cancel your membership, we will retain your order history and basic account information as required to comply with our legal and tax obligations.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access, update, or delete the information we have on you.
- The right of rectification if your information is inaccurate or incomplete.
- The right to object to or restrict our processing of your personal data.
- The right to withdraw consent at any time.
If you wish to exercise any of these rights, or if you want to delete your STLCreators account entirely, please contact us using the information below.
7. Governing Law
This Privacy Policy and our data collection practices are governed by the laws of Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify members of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.
9. Contact Us
If you have any questions about this Privacy Policy or the data we hold about you, please contact us:
By Email: stlcreatorshelp@gmail.com